We do more than just customer service
For our clients, we provide services in the field of Marketing Solutions, Customer Care, Customer Service,and Warehousing and Logistics services. We offer comprehensive consultancy and services for the successful entry in a new market, as well as professional services of our Customer Service Center, to maintain the company's reputation. Our warehousing services enable effective, safe and professional handling of entrusted goods. We provide transportation services on a turnkey basis.
Why choose our company?
Our main competitive advantage is the experience in outsourcing of complex processes and services associated with the operation, management, and development of Customer Services Centers, not only in the Czech Republic, but also in many other European countries. You can benefit from our experience in different markets and in relation to the client's specific requirements suggest the best solution when choosing the most suitable Marketing tools.
Customer Service
We are active
in 11 European
countries.
In the area of Customer Service, SILVERDAHL offers services of a dynamic multimedia contact center that enables usage of not only the voice services, but also many other modern electronic ways of communication. The possibilities of our Contact Center keep developing and optimizing, in relation to technological development and market requirements. According to our long-term statistics, we are able to attend to more than 97 % of incoming calls and process all electronic communication within 24 hours. However, the main effort of our Customer Service is maintaining a pleasant and client-friendly approach.
Rate of abandoned calls on customer service phone lines is less
than 3 %
Marketing support
We are aware of the fact that to succeed in today's highly competitive European market, a good business idea or the product itself do not suffice. Our mission is to design a personalized Marketing solution and integrate the flow of the services from effective customer recruitment to professional provision of customer support.
Services of our graphic designers
26 years of experience
with Marketing
and Customer Service
Our team of graphic designers can design and process different approaches to presentation of your company and it will support the professionalism of your company's image. Often, even a small difference in graphic depiction can lead the presentation of your company and products to perfection. Our team of graphic designers closely cooperates with the Marketing department.
Warehousing and logistics services
Operating your own warehouse requires considerable expenses from acquire the premises to paying your personnel inventory software licensing. We offer our clients warehouse management including recording-keeping, quality control, inventory, packaging materials, and the subsequent transport of the goods to the end customers. This all we offer for considerably lower costs compared to opearting your own warehouse.
